Return & Refund Policy
Return & Refund Policy
At KITFORGE, every custom product is made according to the customer’s approved specifications. We carefully review each order to maintain our quality standards.
Custom Products
Because custom sportswear is made specifically for you, customized products are generally not eligible for returns, exchanges, or cancellations once production has started, except where the product arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the approved order, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photos or videos of the issue
- A clear description of the problem
Our team will review the issue and work with you on an appropriate solution.
Size & Order Details
Customers are responsible for providing accurate sizes, names, numbers, logos, colors, and other order details. Please carefully review and approve all information before production begins.
Refunds
If a refund is approved, the refund method and amount will be confirmed by KITFORGE based on the specific circumstances of the order.
Non-Custom Products
Return eligibility for non-custom products may differ. Please contact us before returning any item to confirm whether your order qualifies.
Contact Us
For questions regarding returns or refunds, please contact the KITFORGE team with your order details.
KITFORGE — Quality Made for Your Team.